At Miuus, we are committed to 100% customer satisfaction.

Eligible Claim:

Any goods purchased from Miuus Trading Pty Ltd may only be returned or claimed if they are found to be severely damaged, faulty, or incorrectly supplied.

To be eligible for return:

• Your goods must be unused and in saleable condition.

• All goods must be in original packaging, with labels and hang tags attached.

• A valid invoice showing the purchase of the goods.

All return or claim requests must be discussed with and authorised by Miuus Head Office and submitted within 7 days of receiving the goods. Claims must be lodged via email or SMS, together with clear photographs of the goods, for assessment by Head Office. Failure to notify Miuus within this period will constitute full acceptance of the goods.

Once a return has been authorised, the goods must be returned in their original packaging as supplied.

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Ineligible Claim:

We do not exchange, refund or credit for incorrect selection/change of mind.

We will be unable to provide a refund or exchange on:

• Returns for ‘change of mind’ purchases on products, even if they have not been opened or used at an event.

• Customised and personalised products (eg. customised flowers).

• Clearance, final sales items.

• Goods used or damaged by the returning customer or items going missing on return shipping.

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To Claim:

1. Email miuustrading@gmail.com or sms contact +61 416 279 199 within 7 days of receipt, with your invoice attached. Please also attach photo of missing/damaged item (if possible) as a proof.

2. Our customer service team will contact you asap about possible resolutions.

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Additional Information

Refund & Credits:

Miuus Trading Pty Ltd reserves the right to refuse a refund, store credit, or exchange for any returned goods that:

• have not been authorised by Miuus Head Office;

• are not returned in their original condition; or

• do not comply with this Returns Policy.

Miuus sales representatives are not authorised to accept returned or claimed goods without prior approval from Miuus Head Office.

Return Shipping:

Customers are responsible for all return freight costs when returning goods that are not damaged, are of acceptable quality, or have been correctly supplied.

All authorised returns must be sent to the Miuus Head Office/Warehouse in Notting Hill, Victoria:

Unit 2/31/37 Howleys Rd, Notting Hill VIC 3168.

Post-Packing & Handling Cancellation Fee:

If an order is cancelled after packing has commenced, Miuus reserves the right to retain 12% of the total order value to cover packing materials, labour, handling, and administrative costs.